FAQs
Frequently Asked Questions
Quick answers about ordering, delivery, payment and returns. (Order, delivery aur payment ke aam sawalon ke jawab.)
How do I place an order?
Add your product to the cart and check out on this website, or message us on WhatsApp at +92 324 4860680 and we will take your order there.
Is Cash on Delivery available?
Yes. Cash on Delivery is available all over Pakistan. You pay when your parcel arrives.
What other payment options do you accept?
Besides Cash on Delivery, you can pay in advance via JazzCash or Easypaisa. Message us on WhatsApp for the account details.
Is delivery free?
Yes, delivery is free on all orders all over Pakistan.
How long does delivery take?
Delivery takes 3 to 5 working days after your order is confirmed.
Will you confirm my order before sending it?
Yes. Every order is confirmed with you on WhatsApp or by phone before dispatch.
How can I track my parcel?
Open our Track Your Order page and enter your tracking ID. If you do not have a tracking ID yet, enter your order number there and we will share your order status on WhatsApp.
My parcel is damaged or I received the wrong item. What should I do?
Please message us on WhatsApp within 48 hours of delivery with photos of the product and parcel. After verification we will arrange a replacement or refund. Please keep the product unused and in its original packaging.
Can I cancel my order?
Yes, you can cancel before your order is dispatched. Just message us on WhatsApp with your order number.
Are your products medical devices?
No. Our products are for general relaxation and self-care. They are not medical devices and are not intended to diagnose, treat or cure any condition.
How do I contact you?
WhatsApp: +92 324 4860680
Email: harryandco.store@gmail.com
Support hours: Monday to Saturday, 10am to 7pm.